# How to check your tickets and state of progress

To check the status of your tickets click on the ticket tab as shown below:

[![image.png](https://docs.sssrome.it/uploads/images/gallery/2025-05/scaled-1680-/6vAimage.png)](https://docs.sssrome.it/uploads/images/gallery/2025-05/6vAimage.png)

You will be taken into the following page:

[![image.png](https://docs.sssrome.it/uploads/images/gallery/2025-05/scaled-1680-/DQ8image.png)](https://docs.sssrome.it/uploads/images/gallery/2025-05/DQ8image.png)

Click on the title to have a complete overview of the ticket

[![image.png](https://docs.sssrome.it/uploads/images/gallery/2025-05/scaled-1680-/MIWimage.png)](https://docs.sssrome.it/uploads/images/gallery/2025-05/MIWimage.png)

Once your ticket has been resolved, you will find your tickets under the solved tab, with a description of the resolution.

[![image.png](https://docs.sssrome.it/uploads/images/gallery/2025-05/scaled-1680-/lI8image.png)](https://docs.sssrome.it/uploads/images/gallery/2025-05/lI8image.png)

[![image.png](https://docs.sssrome.it/uploads/images/gallery/2025-05/scaled-1680-/bUNimage.png)](https://docs.sssrome.it/uploads/images/gallery/2025-05/bUNimage.png)

Finally, choose whether accept or refuse the solution.

Accepting will close the ticket and move it the "Closed" tab.

If you Refuse, you must provide a description of the ongoing problem and the ticket will be moved to "Progressing - assigned"

[![image.png](https://docs.sssrome.it/uploads/images/gallery/2025-05/scaled-1680-/Wrfimage.png)](https://docs.sssrome.it/uploads/images/gallery/2025-05/Wrfimage.png)