How to check your tickets and state of progress

To check the status of your tickets click on the ticket tab as shown below: 

 

 You will be taken into the following page: 

 

 Click on the title to have a complete overview of the ticket  

 

 Once your ticket has been resolved, you will find your tickets under the solved tab, with a description of the resolution. 

 

 

 Finally, choose whether accept or refuse the solution. 

 Accepting will close the ticket and move it the "Closed" tab. 

 If you Refuse, you must provide a description of the ongoing problem and the ticket will be moved to "Progressing - assigned"