Advanced Search
Search Results
3 total results found
Printer Installation Steps
Step 1) Connect to Faculty Wi-Fi (pwd: sssaventina34) Step 2) Click Windows/Settings/Bluetooth&devices/Printers&scanners Step 3) Click on Add Device Windows will scan the network and should find two network printers: RICOH IM 5000 [583879925...
Help Ticketing and Workflow
How To Create A Ticket In order to access our ticketing system, you have two options: Option 1: Via Web Browser You may go to: https://support.sssrome.it When you go to the address, you should be greeted with the screenshot below Option 2: Via Windows Tas...
Service Level Agreement Expectations
What It Typically Includes: Response TimeHow long it takes for the IT team to acknowledge a request or support ticket (e.g., “All tickets will receive an initial response within 1 business day”). Resolution TimeHow long it should take to fix the issu...