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Technology Department
This shelf contains all documentation and resources maintained by the Technology Department. It serves as a centralized knowledge base for IT operations, support procedures, infrastructure details, software systems, device management, and planning initiatives....
Records Management & Data Protection
This Shelf contains the foundational knowledge and operational documentation supporting St. Stephen’s School’s compliance with the Records Management and Data Protection Policy approved on September 24, 2024. It is structured to provide clarity, access, and go...
Help Desk Guide
This guide provides step-by-step instructions for resolving common technical issues faced by students, staff, and faculty. It includes how-to documents, troubleshooting procedures, and service workflows for devices, accounts, and everyday IT support.Ideal for:...
Promethean Boards
WIFI at SSS
Devices
Support Process
Printer Installation Steps
Step 1) Connect to Faculty Wi-Fi (pwd: sssaventina34) Step 2) Click Windows/Settings/Bluetooth&devices/Printers&scanners Step 3) Click on Add Device Windows will scan the network and should find two network printers: RICOH IM 5000 [583879925...
Help Ticketing and Workflow
How To Create A Ticket In order to access our ticketing system, you have two options: Option 1: Via Web Browser You may go to: https://support.sssrome.it When you go to the address, you should be greeted with the screenshot below Option 2: Via Windows Tas...
Service Level Agreement Expectations
What It Typically Includes: Response TimeHow long it takes for the IT team to acknowledge a request or support ticket (e.g., “All tickets will receive an initial response within 1 business day”). Resolution TimeHow long it should take to fix the issu...
How to check your tickets and state of progress
To check the status of your tickets click on the ticket tab as shown below: You will be taken into the following page: Click on the title to have a complete overview of the ticket Once your ticket has been resolved, you will find your tickets under t...
Benefits of IT Helpdesk Tickets
These are some of the Benefits of using on IT Tickets: 1. One of the main benefits of using IT tickets is that they provide a centralized system for tracking and documenting technical issues. This allows IT staff to easily see what issues have been reported...