Help Ticketing and Workflow

How To Create A Ticket

In order to access our ticketing systemsystem, you have two options:

Option 1: Via Web Browser You may go toto: https://support.sssrome.it.

When you go to the addressaddress, you should be greeted with thisthe screen:screenshot below

Option 2: Via Windows Taskbar (Quicker) You can also access it directly from the bottom bar of your computer, without typing the address.

1. Click the small arrow (^) in the bottom-right corner of the screen (system tray).

2. Look for the GLPI icon and click on it.

Note: If you do not see the GLPI icon in the menu, please contact the IT Department at support@sssrome.it so we can verify your installation.

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How onto "SignLog in".In:

TheOn Usernamethe islogin screen, please enter your credentials as follows:

• Username: Your email address without "@sssrome.it"it and(e.g., thejust alessio.ronca).

• Password: The same password isyou theuse same asfor your googleGoogle/Email account.

• NOTE:Login MakeSource: surePlease thatensure the Logindropdown sourcemenu is set to "GOOGLE LDAP - SSSROME".SSSROME It's(this setis tousually thatselected by default.default).

AfterClick that"Sign you'll see this home screen. From here you can view all of your tickets, past and present. in".

ClickCreating a New Ticket:

To submit a new request, simply click on "Create a ticket"ticket onlocated in the headertop tomenu submit your ticket.bar.

Filling out the details:

On this pagepage, please complete the following fields:

• Category and Location (Select from the menu).

• Room number.

• Description of the issue.

Adding Watchers (Optional): In the Watchers field, you justcan need to select the Category, Location, and type in the Description and Room.

Under Watchers always enter Marco.Ingrosso andadd any other personcolleagues you wish to bekeep awareupdated ofon thethis ticket.ticket (e.g., a co-teacher or supervisor).

• Note: Ensure there is a bell icon 🔔 next to the WatchersWatcher's name,name. asThis thisconfirms that the system will immediately send athem notificationan email.immediate email notification.

AfterSubmitting fillingthe outRequest:

your

Once ticket,you have filled in the details, click on the Submit Message button at the bottom of the page.

What

Afterhappens younext? do that, youYou will receive an automatic email confirming that your ticket confirmationhas andbeen someonecreated. fromA member of the techIT teamDepartment will review your request and get in touch with you shortly.