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Example: jdoe@example.org → jdoe
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Help Ticketing and Workflow

How To Create A Ticket


In order to access our ticketing system, you have two options:

Option 1: Via Web Browser You may go to: https://support.sssrome.it When you go to the address, you should be greeted with the screenshot below

Option 2: Via Windows Taskbar (Quicker) You can also access it directly from the bottom bar of your computer, without typing the address.

  1. Click the small arrow (^) in the bottom-right corner of the screen (system tray).

  2. Look for the GLPI icon and click on it.

Note: If you do not see the GLPI icon in the menu, please contact the IT Department at support@sssrome.it so we can verify your installation.

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How to Log In:

On the login screen, please enter your credentials as follows:

  • Username: Your email address without @sssrome.it (e.g., just alessio.ronca).

  • Password: The same password you use for your Google/Email account.

  • Login Source: Please ensure the dropdown menu is set to GOOGLE LDAP - SSSROME (this is usually selected by default).

Click "Sign in".

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Creating a New Ticket:

To submit a new request, simply click on Create a ticket located in the top menu bar.

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Filling out the details:

On this page, please complete the following fields:

  • Category and Location (Select from the menu).

  • Room number.

  • Description of the issue.

Adding Watchers (Optional): In the Watchers field, you can add any colleagues you wish to keep updated on this ticket (e.g., a co-teacher or supervisor).

  • Note: Ensure there is a bell icon 🔔 next to the Watcher's name. This confirms that the system will send them an immediate email notification.

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Submitting the Request:

Once you have filled in the details, click on the Submit Message button at the bottom of the page.

What happens next? You will receive an automatic email confirming that your ticket has been created. A member of the IT Department will review your request and get in touch with you shortly.

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