Recently Updated Pages
Help Ticketing and Workflow
Help Desk Guide
Support Process
Updated 2 days ago by SSS Admin
How To Create A Ticket In order to access our ticketing system, you have two options: Option ...
Printer Installation Steps
Help Desk Guide
Devices
Step 1) Connect to Faculty Wi-Fi (pwd: sssaventina34) Step 2) Click Windows/Settings/B...
Benefits of IT Helpdesk Tickets
Help Desk Guide
Support Process
These are some of the Benefits of using on IT Tickets: 1. One of the main benefits of using IT...
How to check your tickets and state of progress
Help Desk Guide
Support Process
To check the status of your tickets click on the ticket tab as shown below: You will be taken ...
Service Level Agreement Expectations
Help Desk Guide
Support Process
Updated 9 months ago by SSS Admin
What It Typically Includes: Response TimeHow long it takes for the IT team to acknowledge a ...