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How to check your tickets and state of progress

To check the status of your tickets click on the ticket tab as shown below:

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You will be taken into the following page:

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Click on the title to have a complete overview of the ticket 

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Once your ticket has been resolved, you will find your tickets under the solved tab, with a description of the resolution.

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Finally, choose whether accept or refuse the solution.

Accepting will close the ticket and move it the "Closed" tab.

If you Refuse, you must provide a description of the ongoing problem and the ticket will be moved to "Progressing - assigned"

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