Help Desk Guide
This guide provides step-by-step instructions for resolving common technical issues faced by students, staff, and faculty. It includes how-to documents, troubleshooting procedures, and service workflows for devices, accounts, and everyday IT support.
Ideal for: Frontline tech staff, teachers needing quick answers, and anyone submitting or resolving help desk tickets.
Devices
Support Process
Help Ticketing and Workflow
How To Create A Ticket In order to access our ticketing system, you have two options: Option ...
Service Level Agreement Expectations
What It Typically Includes: Response TimeHow long it takes for the IT team to acknowledge a ...
How to check your tickets and state of progress
To check the status of your tickets click on the ticket tab as shown below: You will be taken ...
Benefits of IT Helpdesk Tickets
These are some of the Benefits of using on IT Tickets: 1. One of the main benefits of using IT...